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Fix Galaxy Note 8 “Unfortunately, Phone has stopped” Issue

Fix Galaxy Note 8 "Unfortunately, Phone has stopped" Issue

Are you facing “Unfortunately, Phone has stopped” issue on your Galaxy Note 8? Go through this guide to fix Galaxy Note 8 issue right now.


Galaxy Note 8 is the latest incredible device launched by Samsung. It has a lot of improvements and changes than the previous Note series. But, still, there are some old issues and flaws in the Galaxy Note 8. The latest issue is about the annoying Galaxy Note 8 “Unfortunately, Phone has stopped” error message.

Fix Galaxy Note 8 "Unfortunately, Phone has stopped" Issue

So, Let’s take a look at some of the tips that could help you fix “Unfortunately, the Phone has stopped” issue right now.

Tips to Fix Galaxy Note 8 “Unfortunately, Phone has stopped” Issue

1. Reboot Your Galaxy Note 8

A reboot can solve a lot of problems along. Generally, we reboot our device only when things are getting slowish. Because rebooting the devices frees up the RAM and releases your device of any temporary memory. So, before following the other tips, you must try and reboot your Galaxy Note 8. Once your phone is rebooted, go to the Dialer/Phone app and see if you have been able to fix the Galaxy Note 8 issue.

If the error is still showing, go through the next step.

2. Clear Cache and Data of the “Phone” App

Sometimes, an app could also crash due to soaking up memory resources and resetting the app’s data can often fix the issue. So, you can follow this tip to get rid of “Unfortunately, Phone has Stopped” issue message and fix the Galaxy Note 8 issue.

To reset app data follow the instructions:

  1. Go to Settings > Apps.
  2. Scroll down and select the Phone App.
  3. Then, Tap on Storage.
  4. Now, Tap on Clear Cache and then CLEAR Data.
  5. When prompted, tap on “Ok” to confirm.

This will clear all the stored files and data of the app.

3. Reboot into Safe Mode

Wait! it is quite different from simply rebooting your device because rebooting into Safe Mode disables all third-party or downloaded apps on your device. Doing this will make sure that no third-party app or its resources are conflicting with the Phone app. Thus, you will be able to better analyze the issue and dismiss any chances of third-party app intrusions.

If you do not see the “Unfortunately, Phone has stopped” error in Safe Mode, then it means that an app is causing the conflict and you can then easily fix Galaxy Note 8 issue.

To reboot your Galaxy Note 8 into safe mode, just follow the below instructions.

  1. Power Off your Galaxy Note 8.
  2. Once the device is switched off, Press and hold the Power key until Samsung appears on the screen. Then, release the keys.
  3. Immediately press and hold the Volume down key.
  4. Now, wait until the Reboot completes.
  5. Release the keys.

You shall see the Safe Mode watermark displaying at the bottom-left corner of the screen. Now, you can uninstall the particular app to fix the error.

4. Wipe cache partition

System cache partition stores temporary system data which helps the device to access apps more quickly and efficiently. But Sometimes, due to outdated Cache, the device becomes slow and may cause issues. So, wiping cache partition can help make the system run more smoothly.

This process will not erase your personal data at all. To wipe cache partition on your Galaxy Note 8, follow the steps given below:

  1. Turn off your Galaxy Note 8.
  2. Then, press and hold Power Up + Bixby + Power Down key simultaneously for a couple of seconds. Wait until green Android logo displays.
  3. Once you have entered into Recovery Mode, Use Volume Down key to navigate to “Wipe cache partition“.
  4. Then, navigate to “Yes” and press the power key again to start the process. Wait until the process completes.
  5. Now, select “Reboot System Now” to restart the device to take effect.

5. Do a Factory or Hard Reset

If all the above methods fail, then performing a factory or hard reset on your Galaxy Note 8 can help you to out from the situation. Before proceeding to the instructions, take a Complete Backup of your Android device and everything else which is important to you, because resetting your device will completely erase all your internal data. You can factory reset your device directly from your device settings. To perform a Hard reset, follow the below steps:

  1. Power Off your Galaxy Note 8.
  2. Then, press and hold Volume Up + Bixby + Power key altogether for a couple of seconds. Wait a few seconds until this Blue Screen disappears.
  3. Use the Volume Down button to select “wipe data/factory reset“. Then press the Power button to proceed further.
  4. Now, choose “Yes — delete all user data” to confirm the operation.
  5. Once it’s done, select “Reboot system now”.

This process will completely delete all your device data such as Apps, music, video, and cache stored in internal storage.

So, above were some tips which might be useful to fix Galaxy Note 8 “Unfortunately, Phone has stopped” issue.

Also see: How to set up Samsung Pay on Galaxy Note 8

I hope this article will help you to fix the Galaxy Note 8. But, still, if you are experiencing the error, then let us know by dropping a comment.

About the Author

Founder and Editor-in-Chief

Dhananjay has more than 11 years of experience in Android software customization and development, and has spent the past 10 years writing about it. He spends most of his prime time reading, learning and writing about Android and other open-source projects. He is also a community-taught web developer. Apart from that, he loves mountain biking and playing video games on his PlayStation.

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